Car Buying Update
So I have managed to find the exact same car I spoke about earlier at a different dealership. This new dealership, we’ll call them “Dealer B”, has been very courteous, aggressive, and efficient. Dealer A refused to put anything in an email, saying “I don’t really like using email and would prefer just to talk to people on the phone.“. Question to Dealer A, “Is this the 1950’s?“.... If a customer requests a specific communication method, service laws dictate that you use that method. You sell cars. Hundreds of other people sells cars too. If you were the only person on the face of the earth to perform that particular service, then you could afford to be persnickety. You are not unique and could well afford to take lessons from Dealer B’s efficient and courteous customer service performance. They communicate with me in a way that is preferential to me, the actual customer.
Posted by Jennifer Carey on Aug. 20, 2009